Data Deletion Instructions
Last Updated: August 29, 2025
At Twins Fast Lube, we respect your right to control your personal data. This page provides instructions for requesting the deletion of your personal information from our systems, including data related to our Instagram integration and social media interactions.
What Data Can Be Deleted
You can request deletion of the following types of personal data we may have collected:
Account and Service Data
- Customer account information (name, email, phone number)
- Service history and appointment records
- Vehicle information and maintenance records
- Payment history (where legally permissible)
- Subscription and maintenance plan data
- Communication history and preferences
Website and Analytics Data
- Website usage analytics and behavior tracking
- Cookie data and browsing preferences
- Form submissions and contact inquiries
- Email marketing subscription data
Social Media and Instagram Data
- Instagram interaction data (likes, comments on our posts)
- Social media engagement metrics
- User-generated content shared with us
- Marketing consent and communication preferences
Data We Cannot Delete
Certain information may be retained for legal, regulatory, or business reasons:
- Transaction records required for tax and accounting purposes
- Safety inspection records as required by Hawaii state law
- Information needed to resolve disputes or enforce agreements
- Data required to comply with legal obligations
- Anonymous or aggregated data that cannot identify you
How to Request Data Deletion
You can request data deletion through any of the following methods:
Data Deletion Request Form
Fill out the form below to submit your data deletion request:
Alternative Contact Methods
Email Request
Send an email to privacy@twinsfastlube.com with the subject line "Data Deletion Request" and include:
- Your full name
- Email address associated with your account
- Phone number (if applicable)
- Specific data you want deleted
- Reason for deletion (optional)
Phone Request
Call us at (808) 245-6000 during business hours and speak with a manager about your data deletion request.
In-Person Request
Visit our location at 3030 Peleke St, Lihue, HI 96766 and speak with our staff about your data deletion request.
What Happens After Your Request
- Request Verification: We will verify your identity to ensure the security of your data
- Review Process: Our team will review your request and identify all relevant data
- Legal Compliance Check: We will determine what data can be legally deleted
- Data Deletion: Approved data will be permanently removed from our systems
- Confirmation: You will receive confirmation once the deletion is complete
Timeline
We will process your data deletion request within 30 days of receipt and verification. Complex requests may take longer, and we will notify you if additional time is needed.
Instagram and Social Media Data
For Instagram-related data deletion:
- We can delete data we've collected from your interactions with our Instagram content
- To delete data directly from Instagram, you must contact Instagram directly
- Some social media interactions may be governed by the respective platform's policies
- We will work with you to identify and remove relevant social media data from our systems
Impact of Data Deletion
After data deletion, you may experience:
- Loss of access to your online account
- Inability to view service history
- Removal from marketing communications
- Need to re-enter information for future services
- Loss of maintenance plan benefits
Questions or Concerns
If you have questions about data deletion or need assistance with your request, please contact our Privacy Officer:
Privacy Officer
Twins Fast Lube
3030 Peleke St, Lihue, HI 96766
Phone: (808) 245-6000
Email: privacy@twinsfastlube.com
Related Pages:
Privacy Policy |
Terms of Service
